Solution Architect (Genesys Cloud) - Remote (Bilbao)
Location
bilbao, país vasco
Job Type
Full-time
Category
Informática y tecnología
Posted
June 19, 2026
We are still looking for the very Top Talent and would be delighted if you could join our team!
Role Summary
We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.
Key Responsibilities
- Own the technical architecture and evolution of platform capabilities within the Foundations tower.
- Design and evolve scalable architectures for Omnichannel servicing platforms, Customer Interaction Management, Data and analytics capabilities, Event‑driven integrations, Customer View and servicing platforms, Real‑time and historical processing.
- Define and enforce technical standards, integration patterns, security frameworks, architecture governance principles, scalability and resiliency standards.
- Design architectures supporting multi‑country deployments, SaaS multi‑tenant environments and embedded platfor...