Solution Engineer (CCaaS) (Scarborough)
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Job Summary
We are seeking a highly skilled Solution Engineer to join our team and contribute with the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have subject matter expertise in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology. Is this role right for you?
In this role you will: Participate in the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements. Collaborate with cross‑functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs. Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization's needs. D...
We are seeking a highly skilled Solution Engineer to join our team and contribute with the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have subject matter expertise in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology. Is this role right for you?
In this role you will: Participate in the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements. Collaborate with cross‑functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs. Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization's needs. D...