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Solutions Architect (CCaaS)

Zendesk • Pune, Maharashtra, India • Posted June 05, 2026

Location Pune, Maharashtra
Job Type Full time
Category Computer Occupations
Posted June 05, 2026

Job Description

Job Description

As a Solutions Architect, your main responsibility will be to act as the key technical expert during the pre-sales process. You will work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions that meet their unique business needs, ultimately securing new professional services engagements.

Please note that to succeed in this role you must have previous experience working with CCaS architecture and AWS (Connect or Services) environments.

Responsibilities

  • Lead Pre-Sales Technical Scoping. Provide expert technical support to the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products and services.

  • Create detailed professional services estimates a...

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