Spanish Bilingual

Job Description – Spanish Bilingual QA (Healthcare BPO)

Position: Spanish Bilingual QA

Work Setup: Onsite – Ortigas, Pasig City

Schedule: Night Shift

Job Summary

We are seeking a detail-oriented Spanish Bilingual QA to ensure high-quality service delivery across healthcare operations. The role is responsible for auditing transactions, evaluating quality standards, conducting calibrations, and providing actionable feedback to improve performance while ensuring compliance with client and regulatory requirements.

Key Responsibilities

• Perform quality audits on healthcare-related transactions, calls, and documentation.
• Evaluate team performance based on established quality guidelines, client standards, and internal processes.
• Conduct hospital billing audits and identify opportunities for process improvement.
• Participate in calibration sessions with Operations and Quality teams to ensure scoring consistency.