Spanish-speaking Customer Service Advisors (Live Chat) | Rabat (Morocco)

Confidential • Morocco, Morocco, Morocco • Posted June 16, 2026

Location Morocco, Morocco

Job Type Full-time

Category Information and Record Clerks

Posted June 16, 2026

 Job :  We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.

 Your roles:

 As a Spanish-speaking customer service manager, you will be the main point of contact for our Spanish clients, exclusively in writing.

 Your main responsibilities will be:

 Written multi-channel management: respond to customer requests via chat (instant) and email.

 Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.

 File tracking: ensure follow-up of complex cases until their complete resolution.

 Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's charter.

 Meeting deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.<...

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