Spanish Speaking Customer Service Representative (Inbound & Outbound)

MCI is a fast‑growing tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

Key Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and collaborate with other departments as needed.
• Follow client‑specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved conce...