Spec 1, Quality Assurance

Quality Assurance Specialist
Summary - Main Purpose of the Position

The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.

Primary Responsibilities and Duties

Responsibility

% of Time

Monitor and evaluate interactions for adherence to quality standards.

60%

Develop and implement quality assurance processes and guidelines.

5%

Collaborate with training teams and/or management to addre...