Specialist, Customer Service

Sommaire du poste

As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet. You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure every customer receives the highest level of service. In your role you will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.

Contributions

• Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner
• Receive and process orders for Title Insurance by phone, fax and internet
• Address and advise lawyers on any issues related to their specific files
• Educate customers on Title Insurance and the various products FCT offers
• Maintain high level of professionalism with clients
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