Specialist, Customer Success

At Pearson, we are committed to a world that is always learning and to the people who make that possible. From foundational learning through career advancement, we help learners build the skills and confidence they need to thrive in a rapidly changing economy. We are reimagining how education and workforce readiness come together, creating innovative solutions that help institutions expand access, improve outcomes, and better serve learners across every stage of life.

About the Role

We are seeking a proactive and empathetic Customer Success Manager (CSM) to drive the success of our K–12 school district and institutional clients throughout their journey with eDynamic Learning and Certiport. The CSM works with our customers developing, managing, and adapting customized success strategies for each client, determining the appropriate level of engagement, pace of onboarding, and escalation path.

As a CSM, you will serve as the primary decision-maker on post s...