Specialist

About the role:

The role involves conducting audits, sharing performance reports, and creating training plans while giving feedback. It includes handling issues, working with teams to improve quality, and figuring out reason for underpayment and prepare a resolution plan. The job also requires analyzing root cause and project progress and coaching.

What you will do:

• Will do audits as per the weekly-monthly audit plan, Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team.

• Will be actively involved in creating audit & sample plan, feedback sharing with team members, based on the themes identified.

• QA will be involved in weekly or monthly calibration calls with Project team. Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors...