Specialist - Managed Services

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

24x7 Support (60%)

• Monitors and resolves support requests; escalates unresolved issues to senior team members and/or managers.
• Performs deep analysis of the operating system; handles cyber incidents, system crashes, bug fixes, troubleshooting, packet captures, configurations, restoration from backup, and repair for appliances, networks, infrastructure, and other system issues. Coordinates with clients and vendors as needed.
• Identifies efficiencies and workflow improvements to reduce false positives in...