Specialty Customer Advocate — Shipments & Solutions

FedEx Express México is seeking a Specialty Customer Representative in Cuajimalpa de Morelos. This role involves responding to customer inquiries through various platforms, focusing primarily on US customers, and ensuring customer satisfaction through effective communication. The ideal candidate must have a High School diploma and at least three years of customer service experience. Proficiency in English and knowledge of FedEx tracking systems are essential. This position requires strong problem-solving and negotiation skills.