Sr. Analyst - GBS Process Governance & Continuous Improvement – Customer Care
Location
Bengaluru, Karnataka
Job Type
Full time
Category
Business Operations Specialists
Posted
June 13, 2026
:
Process Governance & Performance Management
Maintain strong process governance frameworks across supported business groups.
Ensure alignment between operational practices, documented processes, and governance requirements.
Maintain and enhance KPI libraries and SLA frameworks to ensure metric accuracy and relevance.
Monitor process performance and provide actionable insights to stakeholders.
Support audit readiness, compliance adherence, and remediation of findings.
Maintain audit schedules and governance repositories.
Continuous Improvement & Lean Deployment
Lead and facilitate kaizen events and improvement projects focused on waste elimination and system optimization.
Facilitate Lean fundamentals, incl...