Sr. Client Delivery Manager (Ottawa)
Location
ahuntsic north, qc
Job Type
Full-time
Category
Other-General
Posted
May 23, 2026
Responsibilities
Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence Establish and run an exception-based oversight cadence, focusing attention on projects with KPI deterioration, delivery risk, profitability risk, or compliance gaps Ensure delivery teams (PMs and delivery leads) have clarity on expectations, required governance artifacts, and escalation paths to maintain delivery predictability at scale Support the Client Portfolio Management team by identifying portfolio trends, systemic delivery risks, and improvement opportunities across the project set Client & Stakeholder Management
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans, secure timely decisions, and keep internal stakeholders appropriately informed Ensure consistent, transparent customer communication through governance standards (status health, escalation pathwa...
Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence Establish and run an exception-based oversight cadence, focusing attention on projects with KPI deterioration, delivery risk, profitability risk, or compliance gaps Ensure delivery teams (PMs and delivery leads) have clarity on expectations, required governance artifacts, and escalation paths to maintain delivery predictability at scale Support the Client Portfolio Management team by identifying portfolio trends, systemic delivery risks, and improvement opportunities across the project set Client & Stakeholder Management
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans, secure timely decisions, and keep internal stakeholders appropriately informed Ensure consistent, transparent customer communication through governance standards (status health, escalation pathwa...