Sr. Customer Experience Representative - ICS
Location
Troy, MI
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
**Job Title:**
Sr. Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Michigan
**City:**
Troy
**Full/Part Time:**
Full time
**Job Summary:**
Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for the largest and/or most complex customer base. This position will exemplify a customer-centric spirit to develop and maintain excellent partnerships with customers, maximize business potential, and foster account retention. This position serves as a team lead, provides subject matter expertise as needed, and may serve as a floater for business continuity.
**Job Description:**
**Key Responsibilities:**
+ Promote positi...
Sr. Customer Experience Representative - ICS
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Michigan
**City:**
Troy
**Full/Part Time:**
Full time
**Job Summary:**
Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for the largest and/or most complex customer base. This position will exemplify a customer-centric spirit to develop and maintain excellent partnerships with customers, maximize business potential, and foster account retention. This position serves as a team lead, provides subject matter expertise as needed, and may serve as a floater for business continuity.
**Job Description:**
**Key Responsibilities:**
+ Promote positi...