Sr Customer Relations and Quality Manager
Location
Schenectady, NY
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
**Job Description Summary**
We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution.
The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.
**Job Description**
**What you'll do:**
**Customer Quality & Relationship Management**
+ Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
+ Lead communication and resolution of customer non-conformities, complaints, and escapes.
+ Ensure timely and high-quality responses using structured problem-solving methodologies (8...
We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution.
The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.
**Job Description**
**What you'll do:**
**Customer Quality & Relationship Management**
+ Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
+ Lead communication and resolution of customer non-conformities, complaints, and escapes.
+ Ensure timely and high-quality responses using structured problem-solving methodologies (8...