Sr. Customer Service Representative

Provides customer service support to the organization by ensuring accurate data is received from customers and deliveries are processed in an efficient manner. Manages customer relationships.

• Core Functions – Assure weekly releases for assigned customers are transmitted successfully into SAP whether received via EDI, Sales Orders, intercompany forecast updates. Cums are reconciled on a weekly basis and evidence is kept for further clarification with customers. Monitor EMFOR/EMORD/JITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries. Issue outbound deliveries in a timely manner ensuring shipping method, and any special requirements are included. Address customer specific requirements/discrepancies/claims as needed...