Sr Customer Success Manager

Responsibilities

• Preserve and grow subscription renewals from assigned named accounts for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model.
• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
• Own renewal strategy and ensure on-time renewal of subscription(s).
• Build Dynatrace brand awareness and loyalty while defending against the competition.
• Conduct regular proactive calls and account review meetings; maintain accurate records of discussions and action items.
• Work with the management team to ensure critical issues are documented and escalated expeditiously for resolution.
• Coordinate account activities with sales teams for assigned accounts within territory and identify strategic, new‑business growth opportunities.
• Leverage relatio...