Sr Customer Training Specialist

Sr Customer Training Specialist – APAC region within the Customer Success organization. Coordinate and administer training classes; manage class logistics to ensure a high-quality training experience.

• Schedule training classes
• Maintain current and accurate data and statuses for all Training Class and Student Registration records
• Capture accurate and complete information in the CRM system
• Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to handle customer training inquiries
• Provide a high level of customer service to external and internal customers
• Prepare and distribute class status reports to the management team
• Prepare proposals to sell training classes
• Manage all class logistics; ensure training manuals, software licenses and other needs are delivered prior to class start
• Manage off-site facility rental in other cities
• Coo...