Sr Insurance Representative, Sales & Customer Loyalty

The Opportunity

The Personal Lines Damage Insurance Agent, Sales & Customer Loyalty, supports Sonnet’s growth by driving new business sales and implementing retention strategies to maximize customer lifetime value. The role’s primary focus is consultative, needs-based sales matching client needs with the right insurance solutions to achieve revenue growth and customer satisfaction.

The Agent also handles interactions with existing customers, reinforcing relationships to retain policies. They are high-performing, customer‑centric professionals who demonstrate empathy, transparency, and compliance with regulatory guidelines for fair treatment of customers.

Operating within Sonnet’s Digital Contact Centre, the Agent contributes to a collaborative, innovative culture focused on team and individual success. Reporting to the Team Leader, Sales & Customer Loyalty, the Advisor partners cross‑functionally to address risk, compliance, and process improvement oppor...