Sr. Manager- Customer Experience & Marketing (Chat Bot)
Location
Chennai, Tamil Nadu
Job Type
Full-time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 17, 2026
Key Responsibilities:
- Chatbot Strategy & Management:
- Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App.
- Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased conversion rates, and efficient collections.
- Define the roadmap for chatbot enhancements in collaboration with business, product, and tech teams.
- Customer Experience & onboarding journey Optimization:
- Design and optimize Customer Experience journeys for various use cases including query resolution, loan related detai...