Sr. Manager for Infrastructure and Facilities

Job Summary:

The Senior Manager for Infrastructure & Facilities is responsible for overseeing the overall management, maintenance, and optimization of site infrastructure and facilities operations within a BPO environment. This role ensures that all physical assets, utilities, and workplace services are operating efficiently, safely, and in alignment with business continuity requirements and organizational standards.

Key Responsibilities:

1. Facilities Management

Oversee day-to-day facilities operations including housekeeping, security, and building maintenance

Ensure all facilities are compliant with health, safety, and environmental regulations

Manage vendor performance and service level agreements (SLAs)

2. Infrastructure Management

Ensure reliability and uptime of critical infrastructure including power systems, HVAC, and backup systems

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