Sr. Manager, Global Customer Success - Hyperscale - EMEA

Job Description

Responsibilities

• Owns the overarching post-sales health of assigned global strategic accounts, ensuring strong engagement, satisfaction, stability, and retention
• Leads the customer engagement rhythm, including executive business reviews, operational service reviews, and strategic planning dialogues
• Evaluates and manages risk across operational, financial, and product adoption indicators, escalating and aligning teams as needed
• Oversees end-to-end service delivery including SLA compliance, implementation coordination, and ongoing operational performance.
• Validates contractual SLA performance and associated service credits, ensuring accuracy and alignment with customer expectations.
• Provides guidance to global teams on customer-specific operational requirements and success criteria, supported by detailed Customer Playbooks.
• Acts as a liaison and advocate between customer stakeholde...