Sr. Manager of Customer Success
Location
Irvine, CA
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
Job Description
Oversee 2 senior managers, each with ~15 direct reports.
• Build and maintain a diverse leadership pipeline, attracting, hiring, and onboarding top talent while cultivating a collaborative, positive workplace.
• Drive revenue growth, customer expansion, and retention by modeling a proactive “hunter” mindset and identifying new opportunities within the RF components and technical solutions market.
• Manage teams responsible for Customer Success and Inside Sales.
• Ensure Inside Sales teams:
• Answer inbound customer calls.
• Enter orders into internal systems (Nav System, ERP).
• Ensure Customer Service teams:
• Perform Inside Sales tasks.
• Provide order status updates.
• Resolve order-related issues.
• Process online orders into the ERP.
• Establish and manage performance standards and KPIs (CSAT, NPS, FCR, AHT, revenue, customer growth), using data to identify trends, close gaps, an...
Oversee 2 senior managers, each with ~15 direct reports.
• Build and maintain a diverse leadership pipeline, attracting, hiring, and onboarding top talent while cultivating a collaborative, positive workplace.
• Drive revenue growth, customer expansion, and retention by modeling a proactive “hunter” mindset and identifying new opportunities within the RF components and technical solutions market.
• Manage teams responsible for Customer Success and Inside Sales.
• Ensure Inside Sales teams:
• Answer inbound customer calls.
• Enter orders into internal systems (Nav System, ERP).
• Ensure Customer Service teams:
• Perform Inside Sales tasks.
• Provide order status updates.
• Resolve order-related issues.
• Process online orders into the ERP.
• Establish and manage performance standards and KPIs (CSAT, NPS, FCR, AHT, revenue, customer growth), using data to identify trends, close gaps, an...