Sr. Operational Excellence Consultant

Manulife • Quezon City, Metro Manila, Philippines • Posted June 18, 2026

Location Quezon City, Metro Manila

Job Type Full time

Category Business Operations Specialists

Posted June 18, 2026

TheSr. Operational Excellence Consultantwill focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives. 
Position Responsibilities:
Project / Service Delivery 
Responsible for executing the tasks assigned by the project manager which generally entail: 
Conducting process discovery & walkthrough sessions for operational and/or support processes 
Gathering adequate information and data to support the project objectives 
Validating information and data used for developing project deliverables
Identifying process and/or performance gaps and opportunities 
Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities
Developing project deliverables such as process maps, policy, processes and procedures documentation,data analysis, charts, management readout, etc.
Supporting the business process owners in deploying the agreed r...
            

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