Sr. Quality System Improvement Specialist
Description
Job Responsibilities:
Develop, analyze, and communicate departmental metrics, complaint trends, and actionable insights; lead recurring KPI reviews to drive data integrity, alignment, and cross-functional action plans.
Drive the development, implementation, and continuous improvement of complaint handling systems, tools, SOPs, and processes to ensure efficiency, standardization, and compliance with corporate policies and regulatory requirements.
Ensure timely, accurate, and compliant execution of complaint handling activities in accordance with established procedures, FDA regulations, and service level expectations; maintain audit readiness and support internal and external audits.
Lead and execute strategic and operational projects, serving as a subject matter expert in complaint management, metrics, trending methodologies, and process governance.
Partner with Field Assuran...