Sr Services Manager - Customer Service Management
Location
Unspecified, MD
Job Type
Full-time
Category
other-general
Posted
June 16, 2026
**Job Description Summary**
The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle — from initial scope development through execution and closeout. This role demands a rare combination of deep technical expertise and exceptional interpersonal skills. The CSM is accountable for building lasting customer relationships, driving commercial outcomes, and ensuring every project is planned and executed with safety, quality, delivery, and cost (SQDC) excellence.
**Job Description**
**Key Responsibilities**
+ Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication
+ Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
+ Proactively identify customer needs and develop solutions aligned with business priorities...
The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle — from initial scope development through execution and closeout. This role demands a rare combination of deep technical expertise and exceptional interpersonal skills. The CSM is accountable for building lasting customer relationships, driving commercial outcomes, and ensuring every project is planned and executed with safety, quality, delivery, and cost (SQDC) excellence.
**Job Description**
**Key Responsibilities**
+ Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication
+ Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
+ Proactively identify customer needs and develop solutions aligned with business priorities...