Description
DESIGNATION : Sr. SME
LOCATION : Bangalore
YEARS OF EXPERIENCE : Minimum 2–3 years of experience in collections, with strong process knowledge.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
Acts as a process expert for collections, providing guidance, training, and support to ensure operational excellence.
• Serve as the go-to expert for collections processes, policies, and compliance requirements.
• Support Team Leaders and agents in handling escalated or complex cases.
• Conduct refresher t...