Sr. Specialist Rider Engagement

talabat • Maadi, Cairo Governorate, Egypt • Posted June 15, 2026

Location Maadi, Cairo Governorate

Job Type Contract

Category Business Operations Specialists

Posted June 15, 2026

Job Description
What's On Your Plate?


Key Responsibilities1. Rider Retention & Churn Management
Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.
2. Rider Satisfaction & Value Proposition Insights
Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
Track satisfaction KPIs and identify key pain points impacting rider experience.
Conduct root-cause analysis using quantitative and qualitative data.
Present insights and recommendations to senior leadership and cross-functional stakeholders.
3. Action Planning & Continuous Improvement<...
            

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