Sr. Team Manager - Collections | Clark
Location
angeles, pampanga
Job Type
Full-time
Category
Finance
Posted
May 25, 2026
Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a Sr. Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Key Responsibilities
- Team Performance Management
- Drive and improve team performance across Customer Experience metrics, including Customer Resolution Calls (Inbound & Outbound).
- Provide behavioral coaching, conduct root cause analysis (RCA), and implement effective action plans.
- Address performance gaps through targeted coaching, especially for outliers.
- Lead continuous improvement initiatives to enhance operational efficiency.
Weekly Deliverables
- Ensure coaching compliance, including RCA documentation and action plans.