Sr. Technical Program Manager, Amazon Customer Service
Location
Seattle, WA
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Description
The Customer Experience Improvement (CXI) Product and Tech team ensures we continue to raise the bar on customer experience across Amazon's diverse array of businesses, products, and services. We build the intelligence and automation that identifies customer experience improvement opportunities, based on customer feedback signals, and converts them into systematic corrective action at marketplace scale.
Our solutions power the full defect elimination lifecycle: ML models that detect emerging defect patterns before they compound, LLM-based investigation tools that confirm root causes without human intervention, and agentic workflows that drive resolution through the right upstream team. We operate across every marketplace and defect category — from misleading detail pages to chronic damage to expired inventory — partnering with retail, seller services, supply chain, and science to close the loop between detection and fix.
We're looking for a Technical Pr...
The Customer Experience Improvement (CXI) Product and Tech team ensures we continue to raise the bar on customer experience across Amazon's diverse array of businesses, products, and services. We build the intelligence and automation that identifies customer experience improvement opportunities, based on customer feedback signals, and converts them into systematic corrective action at marketplace scale.
Our solutions power the full defect elimination lifecycle: ML models that detect emerging defect patterns before they compound, LLM-based investigation tools that confirm root causes without human intervention, and agentic workflows that drive resolution through the right upstream team. We operate across every marketplace and defect category — from misleading detail pages to chronic damage to expired inventory — partnering with retail, seller services, supply chain, and science to close the loop between detection and fix.
We're looking for a Technical Pr...