Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team
Location
Santa Clara, CA
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Description
Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.
Key job responsibilities
Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration
Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders
Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives
Drive alignment across UX design, engineering, product management, data science, and business stakeholders
Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.
Key job responsibilities
Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration
Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders
Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives
Drive alignment across UX design, engineering, product management, data science, and business stakeholders