Sr Time Specialist

ADP • Turin, Piedmont, Italy • Posted June 06, 2026

Location Turin, Piedmont

Job Type Permanent-FT (AC Only)

Category First-Line Enlisted Military Supervisors

Posted June 06, 2026

 
  Position Description 
  Senior Time Specialist  
  JOB PURPOSE:  
 To maximize value for clients by: 
 Single Point of Contact 
 Rapidly resolving client queries in response to phone calls, CRM and emails 
 Continuously improving process and service 
 To solve complex client queries, issues and requests on T&A ADP applications and deliver all other related services accurately and on time.
  KEY RESPONSIBILITIES:  
 To ensure delivery of excellent service through:
 Resolving client queries, issues and requests to client satisfaction within agreed service levels
 Identifying and implementing service, process and product improvements 
 Managing CRM and email case loads whilst being available to answer client phone queries
 Managing client expectations with regard to case resolution timescalesEnsuring that product knowledge is kept up to ...
            

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