Sr Time Specialist

ADP • Turin, Piedmont, Italy • Posted June 06, 2026

Location Turin, Piedmont
Job Type Permanent-FT (AC Only)
Category First-Line Enlisted Military Supervisors
Posted June 06, 2026

Position Description

Senior Time Specialist

JOB PURPOSE:

To maximize value for clients by:

  • Single Point of Contact
  • Rapidly resolving client queries in response to phone calls, CRM and emails
  • Continuously improving process and service
  • To solve complex client queries, issues and requests on T&A ADP applications and deliver all other related services accurately and on time.
  • KEY RESPONSIBILITIES:

    To ensure delivery of excellent service through:

  • Resolving client queries, issues and requests to client satisfaction within agreed service levels
  • Identifying and implementing service, process and product improvements
  • Managing CRM and email case loads whilst being available to answer client phone queries
  • Managing client expectations with regard to case resolution timescalesEnsuring that product knowledge is kept up to ...
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