SrCustomerServiceSpecialist

Mphasis • Barcelona, Catalonia, Spain • Posted June 04, 2026

Location Barcelona, Catalonia

Job Type Full Time

Category Information and Record Clerks

Posted June 04, 2026

Job Title: Senior Customer Service Specialist Designation: SrCustomerServiceSpecialist
Location: Barcelona

Job Summary:

The Senior Customer Service Specialist will be responsible for the end-to-end execution of Email and Contact Centre campaigns across the EMEA region. This role involves collaborating with various teams to ensure that campaigns align with commercial objectives, while also developing strategies to enhance customer engagement and insights. The ideal candidate will possess strong CRM tool navigation skills and a passion for delivering exceptional customer experiences.

Responsibilities:
Manage the end-to-end process of Email and Contact Centre campaign briefs, ensuring timely execution across the EMEA region.

Deliver EMEA CRM operations by overseeing campaign reporting and performance analysis.

Assist the CRM Lead in the development of quarterly and annual strat...

Interested in this role?

Click the button below to start your application.

Apply Now