Start ASAP - Hotel Reservation Specialist - Weekends Off
Location
pasig, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 07, 2026
Job Description
We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.
Responsibilities
- Handle reservation inquiries via phone, chat, or email
- Assist with booking, modification, and cancellation requests
- Provide accurate hotel details, pricing, and amenities
- Document interactions in the system
- Escalate complex cases to supervisors
- Maintain quality and satisfaction metrics
Schedule & Training
- Shifts include nights, weekends, and holidays
- Paid training on hotel reservation systems and company processes
Requirements
- At least High School or Senior High School graduate
- Strong English communication
- Customer-focused and detail-oriented
- Basic computer literacy ...