Station & Customer Operations Manager
Location
Bryanston and Dorset Square, Greater London
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Role: Station & Customer Operations Manager
Location: Marylebone Station, London
Contract Type: Fixed Term Contract - 12 Months
Salary: Up to £75,000 per annum
Role Purpose
Chiltern Railways is committed to delivering stations that are safe, intuitive, accessible, and designed around the needs of our customers. We are seeking a Stations & Customer Operations specialist to lead the strategic planning and development of station operations, ensuring that future designs, upgrades, and major projects reflect both operational practicality and exceptional customer experience.
This role focuses on long-term planning, design influence, and operational readiness—not day to day station management. You will shape how our stations evolve, ensuring that passenger handling, customer experience, and operational requirements are embedded into every project and investment decision. You will engage in projects that are being delivered internally or that are being dev...
Location: Marylebone Station, London
Contract Type: Fixed Term Contract - 12 Months
Salary: Up to £75,000 per annum
Role Purpose
Chiltern Railways is committed to delivering stations that are safe, intuitive, accessible, and designed around the needs of our customers. We are seeking a Stations & Customer Operations specialist to lead the strategic planning and development of station operations, ensuring that future designs, upgrades, and major projects reflect both operational practicality and exceptional customer experience.
This role focuses on long-term planning, design influence, and operational readiness—not day to day station management. You will shape how our stations evolve, ensuring that passenger handling, customer experience, and operational requirements are embedded into every project and investment decision. You will engage in projects that are being delivered internally or that are being dev...