Strategic Customer Operations Lead at AXA
Location
montreal (administrative region), qc
Job Type
Full-time
Category
Management & Operations
Posted
June 19, 2026
Elevate customer service at AXA in the role of Strategic Customer Operations Lead. Focus on exceptional service delivery for Roadside, Home, and Legal sectors through innovative strategies.
As a Strategic Customer Operations Lead, your role encompasses leadership, operational excellence, and relationship management. You will guide your team to foster a service-oriented culture while implementing operational improvements. Your efforts will directly contribute to achieving AXA’s transformational goals across business lines.
Key Responsibilities:
• Lead the development of operationally sound business proposals
• Spearhead change initiatives for improved service performance
• Establish standard workflows using Lean methodologies
• Collaborate with other teams on workforce and operational standards
• Manage high-level escalations with effective solutions
Requirements:
• Bachelor's degree in a relevant field
• 8 years of management experience in a similar enviro...
As a Strategic Customer Operations Lead, your role encompasses leadership, operational excellence, and relationship management. You will guide your team to foster a service-oriented culture while implementing operational improvements. Your efforts will directly contribute to achieving AXA’s transformational goals across business lines.
Key Responsibilities:
• Lead the development of operationally sound business proposals
• Spearhead change initiatives for improved service performance
• Establish standard workflows using Lean methodologies
• Collaborate with other teams on workforce and operational standards
• Manage high-level escalations with effective solutions
Requirements:
• Bachelor's degree in a relevant field
• 8 years of management experience in a similar enviro...