Strategic Escalation Manager - Cross-Functional Resolve
Location
los abades, nariño
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 10, 2026
Trellix is seeking a dedicated Staff Escalation Manager in Colombia, Nariño, Los Abades. This strategic role is essential for managing critical customer issues, leading cross-functional teams, and communicating with executive stakeholders. Ideal candidates should have over 10 years in escalation management or support management and possess certifications like PMP or ITIL 4. Trellix offers excellent benefits, including retirement plans, medical coverage, and paid time off.
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