Strategic Global Support Operations Leader
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
May 31, 2026
Drive operational excellence in Global Support Operations with a strategic mindset. Leverage AI and analytics to enhance processes, improve customer experiences, and foster team development.
In this leadership role, you'll manage the execution of significant programs and initiatives, serving as a vital link between business strategy and operational execution. Your ability to translate data into actionable insights will shape decision-making and process enhancements. A strong strategic and analytical background is essential for success.
Key Responsibilities:
• Oversee complex projects with clear governance
• Establish best practices for tracking and reporting
• Drive scalability through process optimization
• Utilize AI to enhance decision-making speed
• Develop team capabilities in advanced analytics
Requirements:
• 7–10+ years in operations or project management
• 3+ years of leadership experience required
• Bachelor’s degree in Business or Analytics
In this leadership role, you'll manage the execution of significant programs and initiatives, serving as a vital link between business strategy and operational execution. Your ability to translate data into actionable insights will shape decision-making and process enhancements. A strong strategic and analytical background is essential for success.
Key Responsibilities:
• Oversee complex projects with clear governance
• Establish best practices for tracking and reporting
• Drive scalability through process optimization
• Utilize AI to enhance decision-making speed
• Develop team capabilities in advanced analytics
Requirements:
• 7–10+ years in operations or project management
• 3+ years of leadership experience required
• Bachelor’s degree in Business or Analytics