Strategic WFM Planning & Forecasting Analyst

Teleperformance is looking for a WFM Planning Analyst within the Resource Planning Team in South Africa. The ideal candidate will manage resource planning and provide insights through data analysis, ensuring alignment with client demands.

Candidates should have 5 years' experience in Workforce Management, knowledge of NICE IEX tool, and strong Excel skills. The role requires adaptability, attention to detail, and effective communication within the team.