Supervisor branch operations

Our client in the insurance industry is looking for a Supervisor to supervise branch administration and operations.

Key Responsibilities Supervise all client liaison and sales support in the branch offices Supervise service delivery to internal & external clients (TCF) Manage client service of walk‑in and telephonic enquiries Handle and report complaints effectively (TCF) Manage compliance and effectiveness of client service levels (TCF) Monitor quality of all client services administration towards sales (TCF) Adherence and control of client survey (TCF) Ensure correctness of documentation Maintain and monitor client service registers Supervise new business policy administration Oversee and manage efficiency & accuracy of data capturing for the group (TCF) Oversee compliance of quality assurance on all new business processes (TCF) Oversee Tick off procedures and policies (TCF) Maintain and monitor new business and returns registers Assist Office and Sales Managers to ensure sa...