Supervisor, CRM System - Salesforce (Ottawa)
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Supervisor, CRM System – Salesforce
Job Summary
This role leads functional requirements for Salesforce and related enterprise applications, delivering reliable solutions through design, analysis, testing and deployment.
Major Responsibilities
- Provide functional expertise in Salesforce configuration and maintenance; troubleshoot and monitor system performance.
- Maintain knowledge of application landscape and partner with technical staff to improve usage.
- Identify opportunities to enhance application functionality and collaborate with stakeholders on action plans.
- Design Salesforce processes, scenarios, workflows and use cases; obtain approval.
- Oversee day‑to‑day activities, ensuring issues are escalated to appropriate personnel.
- Mentor colleagues on best practices; identify skill gaps and recommend training.
- Manage staff development, performance, and administration of collective agreements. <...