Supervisor Service Delivery (Night Shift) (Monterrey)
Location
monterrey, nuevo león
Job Type
Full-time
Category
Operaciones y administración de empresas
Posted
June 19, 2026
Supervisor Service Delivery (Night Shift)
Primary Location: Monterrey, Actual Leon Mexico
The Supervisor Service Delivery is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery Operational Excellence via Continuous Improvement approach.
Duties and Responsibilities
- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interrupti...