Supervisor Service Support

Position Summary

• Manage the daily operations of assigned teams and assist the Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance

Responsibilities

Management or Leadership Scope

• Setting day-to-day operational objectives for team.
  • Ensures that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently
  • Active involvement in operations during times of high call volume
  • Reviews, evaluates training programs and all training materials as needed & communicate changes to the team.
  • Plans, assigns and directs work to the employees in cooperation with the manager to manage workload and projects
  • Conducts team/functional/business overview presentations during counterpart visits
• Problems faced may be difficult but typ...