Support Agent (No experience required)
Location
Mexico, Mexico City
Job Type
Full time
Category
Information and Record Clerks
Posted
June 01, 2026
We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.
Key Responsibilities
- Investigating and resolving problems that arise with our software at a 1st level
- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
- Using SQL Server and SQL statements to assist with problem solving
- Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information
About Vista
Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve c...