Strategic Partner Support Analyst
Location
Atlanta, GA
Job Type
Full-time
Category
other-general
Posted
June 04, 2026
**ABOUT THIS POSITION**
The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM
will have a solid background working with practice management systems, Waystar processes and products, and
technical EDI integration between healthcare information systems, and will be able to research, manage, and
provide concise responses to complex inquiries and projects.
**WHAT YOU'LL DO**
+ Manage the SPST in all aspects including documentation, reviews, process improvements, coaching+ Work directly with strategic partners for all Waystar needs
+ Manage capacity and cases via the SPST queue in salesforce and document all communication.
+ Serve as an escalation point to make sure vender issues are routed to the correct cross-functional team(resolves where possible)
+ Onboard new partners operat...
The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM
will have a solid background working with practice management systems, Waystar processes and products, and
technical EDI integration between healthcare information systems, and will be able to research, manage, and
provide concise responses to complex inquiries and projects.
**WHAT YOU'LL DO**
+ Manage the SPST in all aspects including documentation, reviews, process improvements, coaching+ Work directly with strategic partners for all Waystar needs
+ Manage capacity and cases via the SPST queue in salesforce and document all communication.
+ Serve as an escalation point to make sure vender issues are routed to the correct cross-functional team(resolves where possible)
+ Onboard new partners operat...