Support Analyst
Location
calgary, ab
Job Type
Full-time
Category
Other-General
Posted
May 25, 2026
Overview
As ATB Cormark Capital Markets’ next Support Analyst, you will be the first point of contact for employees seeking technical assistance. You will play a crucial role in ensuring smooth IT operations and providing exceptional support to our users.
Responsibilities
- Provide outstanding technical support to employees via phone, email, and in-person interactions.
- Troubleshoot hardware, software, and peripheral issues with efficiency and accuracy.
- Resolve technical issues and meticulously document solutions in our knowledge base.
- Develop and maintain comprehensive checklists for common technical issues to streamline support processes.
- Manage user accounts and access permissions.
- Collaborate effectively with the IT team to escalate and resolve complex technical challenges.
- Assist with new employee onboarding, including workstation setup and IT orientation.
- Conduct training sessions for ...