Support Analyst I
Location
Philadelphia, Pennsylvania
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Job Title: Support Analyst I
Job Location: Philadelphia, PA
Job Duration: 2-3 Months (possibility of extension)
Job Summary:
- Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues.
- Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
- Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
- Tracks all customer service items to completion.
- Evaluates customer service issue to determine level of service needed.
- Resolves all Tier 1 issues.
- Escalates Tier 2 issues to appropriate resource.
- Maintains and increases knowledge ...