Support Consultant I/II

Responsibilities

• Serve as the first line of support for client inquiries, requests, and tickets.
• Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines.
• Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation.
• Collaborate with fellow support team members to document solutions, client interactions, and best practices.
• Contribute to knowledge‑sharing initiatives, including updating internal documentation, enhancing client‑facing resources, and participating in learning sessions.
• Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations.
• Support testing activities for configuration changes, enhancements, and system updates.
• Take part in team meetings, mentorship opportunities, and pro...