Support Delivery Manager (Hybrid Work Schedule)

Quorum Software • Abu Dhabi, Abu Dhabi, United Arab Emirates • Posted June 09, 2026

Location Abu Dhabi, Abu Dhabi

Job Type Full Time

Category Operations Specialties Managers

Posted June 09, 2026

Overview
Responsibilities
Managing the Support delivery towards Quorum clients
Works closely with internal/external teams for cross utilization of competence, processes and tools
Accountable for customer’s case/ticket backlog, case escalations, major incidents
Leading and Co-managing support transitions
Be able to implement best practices in Support Delivery
Accountable for customer service governance, service improvement and service planning
Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
Support internal/external audit
People management for team members
And other duties as assigned.
Requirements
10-12 years of experience in the IT Industry with at least 3-4 years of them in end-to-end Service/Support Delivery Management
Should have managed service delivery for global customers effectivel...
            

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